The role

The Business Operation Coordinator will be responsible for providing high-level business, administrative and project management support to facilitate the efficient delivery of the assessment products to schools in Australia, New Zealand and Asia-Pacific. The role will support the Business Operations Manager in the successful delivery of operational activities and events. It will also be the primary point of contact for stakeholders and key clients and provide support to other business units. 

Due to the operational nature of this role, some physical presence in our Sydney office is required for onsite meetings and preparation of supplies for schools. As part of our fully flex approach to work, the successful candidate will enjoy access to hybrid work, working remotely and at times from our Sydney office. 

Other duties include:

  • Support the Business Operations Manager to deliver logistical requirements for ICAS Assessment products. This includes managing suppliers, other third-party stakeholders and logistical resources. 
  • Contribute to the management of external events and delivery of operational activities. 
  • Prepare a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.  
  • Monitor and address complex enquiries and issues to ensure the timely and effective resolution of the issues. 
  • Consult with key stakeholders across multiple departments regarding the development of project specifications, communication strategies, project controls and achievement of project milestones. 
  • Project manage end-to-end contracts specific to item and test development within ICAS Assessments, using the project management methodology required by the client.  
  • Provide support to international resellers test delivery activities and operational logistic, as well as being the main point of contact with resellers.   
  • Support the event delivery of ICAS assessment products in the online assessments’ platform. 
  • Ensure systems and processes support business needs with a continuous improvement approach and meet the sector quality standards. 

About you

  • Strong interpersonal skills and customer focus. 
  • Proven ability to work effectively in a fast paced environment whilst demonstrating persistence and resilience. 
  • Compliance with quality control processes; in particular accuracy of information capturing and handling. 
  • Exceptional communication; ability to clearly articulate and capture information. 
  • High level of organisation and time management skills. 

To be successful you will need:

  • a Commerce or Project Management degree or an equivalent combination of relevant experience and education/training.   
  • excellent organisation skills with successful experience in developing and meeting timelines under pressure and the ability to handle several projects and stakeholders simultaneously.   
  • demonstrated ability to exercise initiative and sound judgement to resolve queries/problems quickly and accurately. 
  • highly developed interpersonal skills including the ability to negotiate, collaborate and effectively interact with people from a range of backgrounds and levels. 
  • high level verbal and written communication skills and demonstrated attention to detail. 
  • advanced computer skills and experience of Microsoft Office suite, including Word, Excel and Access 

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. 


About Janison

Janison is a global force for good – we exist to improve education and unlock the potential in every learner. Founded 20 years ago, we are an award-winning Australian owned, publicly listed edtech pioneer thriving on the global stage and delivering more than 10 million assessments annually in over 120 countries.

Janison’s culture is built on our commitment to our relationships with our clients, partners and each other. We empower each other, work together to ‘find a way’ and act with respect to our people, community and planet.

Benefits & Culture

People are everything to us at Janison. Our culture is collaborative, inclusive and fun, and our team have a passion for excellence and innovation.

You can expect a fantastic team environment, flexible working arrangements, and investment in your personal and professional development.

We are also proud of our highly competitive Employee Share Ownership Plan, extra leave and bonus program, which enables you to share in our company’s accelerating success.

For a glimpse into Janison’s culture initiatives, and to see our regular employee updates, follow #onejanison on LinkedIn.