About the opportunity

This role is responsible for coordinating and overseeing the delivery of examination event services across JEM to ensure all stakeholder’s desired outcomes and timelines are achieved to a high standard. It involves detailed management of venues, staff allocation, and data processing (candidate data management) related to exam events. The position acts as a crucial liaison between the company and its clients, ensuring smooth operation and compliance with service level agreements (SLA).

Duties and Responsibilities

Work to be performed, tasks to complete and responsibilities of the role

  • Secure appropriate venues for exams and track related costs.
  • Allocate and manage staff for exams.
  • Conduct training for staff on their roles and responsibilities during exams.
  • Professionally and promptly attend to enquiries via phone and email.
  • Manage L1 support to candidates during live events where needed including training and rostering staff.
  • Assist with ad-hoc administration tasks as directed by the Project and Event Delivery Manager.
  • Flexibility with working hours which may include some evening and weekend event management ensuring end to end coverage of critical events and timely delivery of projects.
  • Excellent communication skills to effectively interact with staff, teams, clients, and stakeholders.
  • Excellent digital literacy skills to utilise a vast variety of software for the purposes of the role.
  • Flexibility to adapt to evolving needs and requirements within a dynamic environment

Performance Goals and Key Performance Indicators

  • Ensure that all delivery of exams and processes adhere to customer, Janison and JEM policies and regulations.
  • Maintain high satisfaction rates for Candidate experience for all exams.
  • Respond to all phone and email enquires within a reasonable time.
  • Maintain effective staff allocation and management for smooth exam events.

About you

To be successful in this role, you will have:

  • Relevant qualifications and/or a minimum of 2 years’ experience in similar role. (desirable)
  • Advanced skills and experience of Microsoft Office suite, including Word, Excel and Access.
  • Outstanding customer service skills.
  • High level verbal and written communication skills and demonstrated attention to detail.
  • Excellent organisational skills with successful experience in meeting strict deadlines and handling multiple projects simultaneously.
  • Ability to effectively interact with people from a range of backgrounds and levels.
  • Ability to work as part of a team or independently and accept a high level of responsibility.
  • Ability to deal with complex situations and demonstrate strong critical thinking skills.
  • Proficiency in utilising data to assess process effectiveness and make informed decisions. (desirable)
Apply

About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all. To learn more about us, visit janison.com

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

 

  • Access to our generous Employee Share Ownership Plan. We match your contributions up to $10,000 per year on a 1:1 basis and 3:1 thereafter
  • A 5th week of annual leave (conditions apply) and a day off on your birthday
  • Parental benefit including paid leave, continued super contributions and more
  • A day off each year to volunteer with a community-based organisation dear to your heart
  • Annual pay review and bonus program
  • A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
  • A focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow #onejanison on LinkedIn. We’d love for you to be part of our community!