About the opportunity

We are seeking a skilled and proactive Event Delivery Support Specialist to join our dynamic team. In this role, you will be responsible for providing crucial support and coordination to ensure the successful delivery of events using the Janison Assessment platform globally.

This position requires a strong technical background, excellent communication skills, attention to detail and the ability to work in a fast-paced environment.

You will collaborate with various teams, including delivery leads and manager, IT operations, and other internal stakeholders to ensure smooth event operations and timely issue resolution (in accordance with SLAs). You will need to understand the timing and frequency of their events across the year, and assist the implementation, quality assurance and delivery of the digital assessment and ensuring overall successful delivery.

This is a permanent full-time role based in Australia. With offices in Sydney, Coffs Harbour, and co-working spaces in Queensland, you can choose from hybrid or fully remote work.

Day to day this role will see you:

  1. Provide expert advice and support for delivery or marking phases during the operational times of the customer, utilising various support and communication tools.
  2. Prioritise and triage support tickets efficiently, gathering necessary information from customers to reduce disruption and resolution times.
  3. Ensure client environments are functionally operational, addressing any bugs or issues from previous events.
  4. Work closely with the delivery lead and IT operations team to ensure the scalable environment is set up effectively for event ramp-up.
  5. Collaborate effectively with team members and clients across multiple time zones.


About you

The ideal candidate will have:

  1. Proven experience as a helpdesk technician or other customer support role.
  2. Strong technical knowledge and experience in supporting software platforms, preferably in event delivery or customer support.
  3. Excellent problem-solving and troubleshooting skills, with a proactive approach to issue resolution.
  4. Outstanding communication and interpersonal abilities to interact effectively with clients and internal teams.
  5. Strong organisational skills and attention to detail.


  1. Experience or understanding in Cascading Style Sheets (CSS) and/or HTML.
  2. Experience or exposure to Atlassian Jira and Confluence.
  3. Ability to use Excel to develop and maintain advanced reports for delivery and marking.

Next steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application.

About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all. To learn more about us, visit janison.com

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

  • access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
  • a 5th week of annual leave (conditions apply) and a day off on your birthday
  • Parental leave benefit including paid leave, continued Super contributions and more
  • A day off each year to volunteer with a community-based organisation dear to your heart
  • annual pay review and bonus program
  • a focus on virtual engagement and inclusivity to support our distributed workforce across the globe
  • a focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow #onejanison on LinkedIn. We’d love for you to be part of our community!