About the role:

We are searching for a Head of Implementation Services to lead a geographically dispersed team of implementation managers and consultants, internal functional teams and vendors and will manage the implementation services engagements with Janison Sales, Services, Operations, Product, Development and Level 1/2/3 Support teams.

This is a permanent full time position available to candidates based anywhere in Australia. We have office locations in Sydney and Coffs Harbour and co-working spaces in the Gold Coast.

Janison offers fully flex work arrangements, where you can work from home, when and how you wish – as long as it works for your manager, the role and you!

About you

The ideal candidate will have:

• previous management experience in high stakes technical service delivery, ITIL Service Management experience preferred.
• proven business acumen with a focus on relationships with internal, vendor and customer stakeholder
• excellent, proven leadership skills at a senior leadership level in the achievement of commercial priorities and performance metrics.
• exceptional communication skills including interpersonal, negotiation, influencing, verbal and written.
• high energy, with the ability to work in a fast-paced, client-centric environment.
• a results-oriented attitude; able to work in a multi-task environment, managing multiple priorities while delivering results.
• the ability to act as technical SME for all Janison products and services.

If you’re not sure you qualify for the role but are interested in joining Janison, then connect with us at careers@janison.com and our P&C team will keep an eye out for future opportunities that may be of interest to you.