Placement Testing Co-ordinator NSW

About the Opportunity

The Placement Testing Coordinator (NSW) is responsible for coordinating all testing scheduled in the AAS Calendar for NSW, ensuring the smooth and efficient execution of testing processes. This role also includes overseeing staff performance, addressing any issues, and contributing to the development of project documentation and operational processes. In addition, the Coordinator will focus on optimising team training, reducing operational costs, improving communication with both staff and clients, and driving continuous excellence in service quality.

Duties & Responsibilities:

• Organise and manage all testing scheduled in the AAS Calendar for NSW, ensuring that all logistics, materials, staffing, and resources are prepared in advance for each testing event.
• Provide exceptional client service, offering assistance to school staff and other stakeholders in a professional and timely manner.
• Oversee the performance of staff, providing guidance, feedback, and support to ensure consistent service delivery.
• Address performance issues and implement corrective actions to maintain high standards of service.
• Liaise with key stakeholders to develop and refine project documentation and operational processes.
• Streamline team training programs, focusing on efficiency, cost reduction, and improving staff competency.
• Utilise a variety of software applications, including Microsoft Word, Excel, and other administrative tools, to support organisational needs.
• Manage shared databases, ensuring accurate data entry, timely updates, and data integrity.
• Respond to telephone and email enquiries related to data and testing schedules from schools.
• Publish final data reports and communicate results to appropriate school personnel.
• Perform other administrative tasks as needed.

Performance Goals & Key Performance Indicators:

• Ensure that all testing as per the AAS Calendar for NSW are prepared in advanced of testing day.
• Monitoring of staff engagement and costs and implementing cost reduction & engagement exercises where necessary.
• Performance management of casual staff where necessary.
• Work with the Exam Events Manager to ensure that all operations and processes adhere to customer, Janison and AAS standards.
• Maintain AAS client service standards. Monitor and act to eliminate risks.

Direct reports: 0

Indirect reports: Casual staff

About You

Essential:

• Relevant qualifications and/or a minimum of 2 years’ experience in similar role.
• Advanced skills and experience of Microsoft Office suite including Word, Excel and Access.
• Outstanding customer service skills.
• High level verbal and written communication skills and demonstrated attention to detail.
• Excellent organisational skills with successful experience in meeting strict deadlines and handling multiple projects simultaneously.
• Ability to effectively interact with people from a range of backgrounds and levels.
• Ability to work as part of a team or independently and accept a high level of responsibility.
• Ability to deal with complex situations and demonstrate strong critical thinking skills.
• Proficiency in utilising data to assess process effectiveness and make informed decisions.

Desirable:

• Practical experience in engaging and managing large volumes of casual staff.
• Practical experience in large scale testing projects.

Next steps

If interested in the role, please apply by submitting via the Apply Now button below. If suitable, someone from the hiring team will be in touch with you.

Interested to joining Janison, but not sure if you qualify? Please send your CV and a bit about what you’re after to [email protected]

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*No external agencies please*

About Janison

Janison’s purpose is to improve education outcomes by transforming the assessment experience and meaningfully measuring knowledge. Our technology enables accessible, dynamic education delivery within the public sector, schools, academia and business. It has been trusted by governments, educators and professional associations for more than 20 years and reaches 117 countries.

This role will directly support our Janison Solutions business, which offers educators, professional accreditation bodies and governments market-leading education technology platforms and services. Our Janison Insights platform is trusted by governments and educators to deliver mega-scale, dependable assessment events, with pioneering bandwidth solutions that support a commitment to equity and accessibility for all. And Janison Remote allows organisations to deliver tests to their students, wherever they are, using AI monitoring and state-of-the-art proctoring technology.

For the millions of candidates that we reach – many in some of the most remote parts of the world – access to our solutions offers life-changing opportunities in education and work.

For more information, visit: janison.com/online-assessment

Why join us?

As a finalist in the Australian 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

• a 5th week of annual leave (conditions apply) and a day off on your birthday
• Parental leave benefit including paid leave, continued pension contributions and more
• A day off each year to volunteer with a community-based organisation dear to your heart
• annual pay review and bonus program
• a focus on virtual engagement and inclusivity to support our distributed workforce across the globe
• a focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow #onejanison on LinkedIn. We’d love for you to be part of our community!