Head of Test Delivery Operations
Sydney,NSW
Full Time

Head of Test Delivery Operations

Position Summary:

The Head of Test Delivery Operations leads the end-to-end delivery of all in-person assessment events across Janison’s education and professional portfolios. This role is accountable for operational excellence, scalable processes, financial performance and workforce capability across Test Delivery.

The role provides strategic and operational leadership across exam delivery, logistics, workforce management, risk and business systems, ensuring seamless event execution, strong client outcomes, and continuous improvement across the operating model.

 

Duties & Responsibilities:

Strategic Leadership

  • Oversee the full lifecycle of exam delivery operations across all in-person programs
  • Align operational planning with Janison’s strategic priorities, growth targets, and service standards
  • Lead cross-functional operational strategy across Test Delivery functions

Operational Excellence & Integration

  • Drive continuous improvement, workflow optimisation and standardisation across delivery, logistics and business operations
  • Oversee systems coordination, operational governance, reporting, and workflow efficiency
  • Ensure processes are scalable to support peak periods, new programs, and national delivery
  • Lead implementation of technology and automation to reduce manual effort and improve accuracy

Financial & Risk Management

  • Own event delivery budgets (CAPEX/OPEX), ensuring cost efficiency and profitability targets
  • Maintain robust risk management frameworks across event execution, workforce, facilities, and client programs
  • Monitor performance metrics and operational trends to inform data-driven decision making

People Leadership

  • Lead, coach and develop the Test Delivery teams to build a high-performing, engaged workforce
  • Oversee recruitment, onboarding and management of the wider casual workforce, ensuring compliance and readiness
  • Foster a culture of collaboration, accountability and customer focus

Client & Stakeholder Engagement

  • Act as the senior point of escalation for all operational matters across exam programs
  • Build strong client relationships and ensure delivery standards meet or exceed expectations
  • Use feedback, incident data and performance insights to drive continuous improvement

 

Experience, Skills & Qualifications:

Essential:

  • Experience leading large-scale exam delivery operations
  • Experience in event, operations or business management
  • Strong leadership and people development capability
  • Clear and effective verbal/written communication
  • High-level organisational and administrative skills
  • Technical proficiency and ability to implement new systems

Desirable:

  • Ability to problem solve, negotiate and manage risk
  • Experience managing budgets and operational planning

 

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!

By submitting your application with Janison, you confirm acknowledgement of Janison’s Applicant Privacy Notice which you can view at this link.

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About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all.

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

  • Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
  • A 5th week of annual leave (conditions apply) and a day off on your birthday
  • Parental leave benefit including paid leave, continued Super contributions and more
  • A day off each year to volunteer with a community-based organisation dear to your heart
  • Annual pay review and bonus program
  • A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
  • A focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow our channel on LinkedIn. We’d love for you to be part of our community!

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