ICAS Test Operations Lead
Sydney, NSW

ICAS Test Operations Lead

Position Summary

The ICAS Test Operations Lead oversees the effective delivery of Janison’s ICAS products across Australia, New Zealand, and the Asia-Pacific region. This role manages operational planning, coordinates cross-functional activities, and directly supervises the ICAS Test Operations Co- ordinator to ensure seamless execution of assessment programs.

Reporting to the Head of Test Delivery Operations, this position provides operational leadership, manages stakeholder relationships, and drives strategic initiatives to support ICAS’s international expansion. The role requires strong coordination skills, strategic thinking and the ability to lead both operational delivery and process improvements.

Please note that we will be closed for our annual shutdown from 22 December 2025 to 5 January 2026; all successfully shortlisted applicants will be contacted in the week commencing 5 January 2026 regarding next steps and interview arrangements.

 

Duties & Responsibilities:

  • Supervise and provide direction to the Business Operations Coordinator, ensuring effective delivery of  operational activities and supporting their professional development
  • Lead cross-functional operational activities involving international partners, resellers, testing centres, and internal teams
  • Build and maintain strategic relationships with international resellers, testing centres, and key stakeholders to drive business outcomes and expansion
  • Lead strategic initiatives that enhance operational efficiency, business value, and service quality
  • Oversee the development and maintenance of master schedules and operational plans for the ICAS Assessments unit
  • Manage test delivery and logistics for international resellers and testing centres, ensuring quality and timeliness
  • Coordinate and support training activities for international resellers and partners
  • Oversee contract management for item and test development, ensuring compliance with client specifications and project management methodologies
  • Provide strategic advice and escalation support for operational and delivery challenges
  • Plan and oversee external events and operational activities, including occasional international travel
  • Drive continuous improvement initiatives to enhance systems, processes, and service quality across the team

 

Experience, Skills & Qualifications

Essential:

  • 3-4 years proven experience in operations management, business operations, or project coordination within education, assessment, or technology sectors
  • Demonstrated experience supervising or managing team members
  • Strong organizational and time management skills, with ability to manage multiple projects and stakeholders under pressure
  • Demonstrated ability to exercise initiative, sound judgement, and problem-solving skills
  • High-level interpersonal and communication skills (written and verbal), with strong attention to detail
  • Advanced proficiency in Microsoft Office applications, including Word, Excel, and SharePoint
  • Customer-focused approach with ability to work effectively in fast-paced and collaborative environments

Desirable:

  • Degree in Commerce, Project Management, or a related field, or equivalent relevant experience
  • Qualifications in Project Management (PMP, PRINCE2, Agile) or demonstrated project management experience
  • Experience working across multiple time zones and coordinating with geographically dispersed stakeholders
  • Experience in project or product management within large-scale educational assessment programs

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About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all.

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

  • Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
  • A 5th week of annual leave (conditions apply) and a day off on your birthday
  • Parental leave benefit including paid leave, continued Super contributions and more
  • A day off each year to volunteer with a community-based organisation dear to your heart
  • Annual pay review and bonus program
  • A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
  • A focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow our channel on LinkedIn. We’d love for you to be part of our community!

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