NAPLAN Delivery Manager

Position Summary

The NAPLAN Delivery Manager acts as a technical advisor to our major client (ESA), partnering with the NAPLAN Project Manager to ensure the successful delivery of Australia’s National Assessment Program – Literacy and Numeracy (NAPLAN) online testing platform.

This specialised role blends technical and product expertise with strong relationship and consulting skills. Serving as the primary technical contact for our major client you will co-ordinate activity completion for event and business readiness plans to ensure they are executed in a timely manner with high quality in both BAU and Project streams, whilst proactively identifying opportunities to improve stability, usability, and outcomes. This role demands a solutions-oriented mindset, autonomy, and a customer-centric approach.

You will work side-by-side with the NAPLAN Project Manager, Product, Technical Operations, Development and Architecture teams and you will assist to :

· Align our platform with client business and technical requirements.
· Reduce operational risk around critical assessment events and implementations.
· Drive adoption of Janison capabilities to deliver measurable value for our customers.

This is a hands-on role that requires flexibility. You will be providing critical support during key test delivery
periods, which may be outside core business hours, and may require occasional travel. Whilst this role sits in EPMO and outside the Implementation and Technical Account Management Team (ITAM), there will be an informal-dotted line report into this team to ensure consistency and standardisation in the way we manage client delivery.

We are open to applicants based in Australia.

Duties & Responsibilities

Core Delivery Management:

• Real-time monitoring of client communication channels – e.g.: MS Teams Chats, Jira tickets, to ensure teams are responding to immediate client needs, and responding to the client with regular updates in a professional, clear and concise way.
• Manage event or business readiness checklists to ensure items actioned as per the schedule.
• Take ownership, and coordinate internal teams to prepare and execute event, BAU or business readiness tasks, ensuring clear roles, escalation paths, and communication channels.
• Manage detailed planning of release management activities, resolving issues, and/ escalating risks
• Assist to triage support matters where additional help is needed
• Provide project documentation as required

Stakeholder and Client Management:

• Be the primary technical contact for ESA questions (working with other roles as needed)
• Communicate with ESA, to ensure transparency on all activities underway (on-track, delayed etc.)
• Build strong relationships with technical and operational stakeholders, becoming a trusted advisor on technical delivery and platform best practice.

Experience, Skills & Qualifications:

Essential:

• Previous Technical Delivery Management Experience in large-scale technology delivery – 4 to 6 years
• Experience with education sector projects or government stakeholder management
• Practical experience in online platform delivery and educational technology
• Understanding of educational assessment standards and compliance requirements
• Ability to manage complex stakeholder environments including government agencies

Desirable:

• University Degree in Technical Delivery Management, Education, or Information Technology
• Formal Project Management Qualification (PMP, PRINCE2, Agile)
• Experience managing multi-jurisdictional or federal government projects

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!

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About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all.

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

• Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
• A 5th week of annual leave (conditions apply) and a day off on your birthday
• Parental leave benefit including paid leave, continued Super contributions and more
• A day off each year to volunteer with a community-based organisation dear to your heart
• Annual pay review and bonus program
• A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
• A focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow our channel on LinkedIn. We’d love for you to be part of our community!