Business Analyst

Position Summary

As a Business Analyst, you will help bridge the gap between business needs and technical solutions. You will work closely with clients, solution architects, developers, product managers, and implementation teams to elicit, analyse, and translate business requirements into scalable and technically feasible solutions.

Your focus will include data modelling, user flows, integration design, process optimisation, knowledge organization, and supporting the software development of features that address the client’s needs. You will engage with internal and external stakeholders, including partners and vendors, to define and document technical requirements, system interfaces and API specifications.

As a member of the Product team, you will contribute to the organisation and flow of information, champion documentation standards and support continuous improvement in BA practices across the team.

In a typical week, you might be analysing integration points between systems, writing technical documentation for a new feature, diagraming complex data flow, supporting QA with acceptance criteria, or working directly with developers to clarify backlog items.

We are currently accepting applications from candidates based in Australia.

Duties & Responsibilities

Requirements & Analysis

• Lead requirements elicitation activities using interviews, workshops, observation, and document analysis
• Collaborate with internal and external stakeholders to gather,analyse, and document business and technical requirements related to digital learning and assessments
• Translate complex business needs into clear, actionable user stories with well-defined acceptance criteria
• Conduct impact analysis for changes or enhancements across systems and data pipelines
• Analyse how educators, students, and administrators interact with our platform to improve user experience and system performance

Solution Design & Technical Documentation

• Work closely with product managers, architects, and developers to design scalable, interoperable EdTech solutions
• Analyse and document integration requirements with systems such as Learning Management Systems (LMS), Student Information Systems (SIS), proctoring platforms (e.g.Proctortrack), and bespoke reporting tools
• Design and document API specifications, data contracts, and integration flows
• Produce clear technical artefacts including process flows, data flow diagrams (DFDs), entity relationship diagrams (ERDs), sequence diagrams, solution design documents, and data dictionaries
• Support solution architecture reviews and contribute to the design of scalable, secure data models and service-oriented integrations

Stakeholder Engagement & Leadership

• Participate in client meetings and workshops to gather requirements, align stakeholders, and validate solutions
• Build and maintain strong relationships with clients, vendors, and internal teams
• Communicate effectively with both technical and non-technical stakeholders at all levels
• Contribute to product strategy discussions and roadmap planning

Quality & Delivery

• Liaise with QA and engineering teams to define and validate acceptance criteria and test cases
• Support product compliance with data protection, privacy, and accessibility standards (e.g., GDPR, WCAG, ISO 27001)
• Assist in pre-sales efforts by preparing technical content and providing guidance on integration feasibility
• Drive continuous improvement in BA practices, templates, and documentation standards

Tools & Technology used:

Ed Tech Platforms

•  Learning Management Systems (e.g., Academy, Brightspace, Moodle, Canvas, Blackboard)
• Assessment and Testing Platforms (e.g., Janison Insights)
• Proctoring solutions (e.g., Proctortrack)
• Reporting and analytics (e.g., OctopusBI, Power BI, Google Data Studio)

Data & Integration

• RESTful and GraphQL APIs
• QTI, IMS CASE
• JSON, XML for data exchange
• Postman or Swagger for API testing and documentation
• SQL for querying and analysing data
• ETL pipelines and data integration tools (e.g., Talend, Azure Data Factory)

Analysis & Collaboration Tools

• JIRA, Confluence, Trello for Agile delivery
• Miro or Visio for diagrams and architecture flows
• Excel or Google Sheets for data analysis
• Figma or Miro for collaborating on user flows and wireframes
• Claude or other AI agents for identifying continuous efficiencies

Security & Collaboration Tools

• Familiarity with GDPR, WCAG, ISO 27001, S4S and other educational data protection frameworks
• Understanding of data encryption, SSO (e.g., SAML, OAuth2), and authentication flows

Experience, Skills & Qualifications:

Essential:

• Minimum of 3 years’ experience in a Business Analyst or similar role.
• Established stakeholder engagement and management skills with a proven ability to work cross-functionally with product managers, engineers, educators, vendors, and clients in technical and non-technical roles.
• Experience analysing, designing, and optimising both business and technical processes, including integrations between LMS, SIS, and third-party tools (e.g., proctoring, reporting, or assessment platforms).
• Ability to communicate effectively, both verbally and in writing, at all levels within an organisation (business and technical).
• Experience participating in technical and business workshops to gather requirements, align stakeholders, and validate solutions.
• Solid working knowledge of API concepts, data mapping, and software development lifecycle (SDLC).
• Proficiency in documenting technical requirements and workflows, including user stories and acceptance criteria, API specifications and interface documentation, and process and data flow diagrams.
• Familiarity with tools and platforms such as JIRA, Confluence, Postman, SQL, and diagramming tools (e.g., Miro, Visio).
• Strong problem-solving and critical thinking skills with ability to navigate ambiguity.
• A collaborative mindset and willingness to learn and grow within the team.

Desirable:

• Experience in EdTech, SaaS, education, assessment, or government sectors.
• Understanding of data privacy, security, and compliance requirements relevant to education (e.g., GDPR, WCAG, ISO 27001, S4S).
• Familiarity with educational interoperability standards (QTI, LTI, xAPI, IMS Global).
• Relevant tertiary qualification in Business, IT, Education, or related field.
• Professional certification such as CBAP, CCBA, IIBA-AAC, or Agile certifications (CSPO, PSM, SAFe).

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!

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About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all.

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

• Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
• A 5th week of annual leave (conditions apply) and a day off on your birthday
• Parental leave benefit including paid leave, continued Super contributions and more
• A day off each year to volunteer with a community-based organisation dear to your heart
• Annual pay review and bonus program
• A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
• A focus on development and upskilling opportunities (if that’s what you’re after)

For a glimpse into Janison’s culture and to see our regular employee updates, follow our channel on LinkedIn. We’d love for you to be part of our community!