The role

We are searching for Customer Service officer on a permanent-full-time basis. Candidates from anywhere in Australia are welcome to apply and work either remotely and/or with access to our offices across Sydney, Coffs Harbour and Queensland.

The Customer Service Level1 Officer is responsible for the prompt and efficient delivery of Customer Service to ICAS Assessment customers and will provide a high level of customer support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of the ICAS Assessments Team and the ICAS suite of products.

Other duties include:

  • provide optimum customer service and work as an effective and efficient customer service team member
  • respond professionally to all inquiries within the documented SLA (3 business days)
  • ensure knowledge of ICAS Assessment products and services
  • ensure various in-house systems, databases and records are accurately maintained
  • ensure successful resolution of customer complaints


The ideal candidate will have:

  • a minimum of two years’ experience in a Contact Centre or similar role
  • strong interpersonal, verbal and written communication skills, with attention to detail and outstanding customer service skills
  • demonstrated ability in building and maintaining excellent relationships with internal and external customers
  • an enthusiastic and team driven approach with the ability to deal with high-stress situations and difficult customers

If you’re not sure you qualify for the role but are interested in joining Janison, then connect with us at and our P&C team will keep an eye out for future opportunities that may be of interest to you.

Next Steps
If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!


About Janison

Janison is a global force for good – we exist to improve education and unlock the potential in every learner. Founded 20 years ago, we are an award-winning Australian owned, publicly listed edtech pioneer thriving on the global stage and delivering more than 10 million assessments annually in over 120 countries.

Janison’s culture is built on our commitment to our relationships with our clients, partners and each other. We empower each other, work together to ‘find a way’ and act with respect to our people, community and planet.

Benefits & Culture

People are everything to us at Janison. Our culture is collaborative, inclusive and fun, and our team have a passion for excellence and innovation.

You can expect a fantastic team environment, flexible working arrangements, and investment in your personal and professional development.

We are also proud of our highly competitive Employee Share Ownership Plan, extra leave and bonus program, which enables you to share in our company’s accelerating success.

For a glimpse into Janison’s culture initiatives, and to see our regular employee updates, follow #onejanison on LinkedIn.