Responsible for the prompt and efficient delivery of Customer service by providing a high level of support, ensuring the successful operation.
Date Listed15 April 2021Job TypeFixed Term Contract - 3 to 6 months Job CategoryCustomer ServiceLocationSydney
The Role:
The Customer Service Officer is responsible for the prompt and efficient delivery of Customer service to (ICASA) ICAS Assessments Customers by providing a high level of support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of ICASA Team and ICASA suite of products. This is a fixed term contrcat role 3 to 6 months.
Responsibilities Include:
Provide optimum customer service and work as an effective and efficient customer service team member
Respond professionally to all inquiries within the documented SLA (3 business days)
Ensure knowledge of ICAS Assessment products and services
Ensure various in-house systems, databases and records are accurately maintained
Ensure successful resolution of customer complaints
Manage competing demands in a complex environment
Maintain collaborative working relationships with all relevant business units in order to provide quality solutions
Flexibility particularly during peak processing periods
Ensuring Assessments Customer Service and ISO 9001-2015 Quality Management standards are achieved
About you
Minimum of two years’ experience in a Contact Centre or similar role
Strong interpersonal, verbal and written communication skills, with attention to detail and outstanding customer service skills
Demonstrated ability in building and maintaining excellent relationships with internal and external customers
Demonstrated ability to manage varied work tasks, meet deadlines and maintain accurate records
Advanced skills in the use of Microsoft Office including Word, Excel and using databases.
Experience in using Social Media Platforms to engage and inform customers
Proven track record in using Customer Relationship Management Programs
Janison is a high-growth, ASX-listed education technology company that innovates and implements cloud-based online assessment platforms and learning management systems for corporations, governments and educators in more than 100 countries. We build close partnerships with our clients and use the latest in agile work practices to deliver solutions and projects that are transforming the way people learn.
Benefits & Culture
Join our innovative team of experts in a dynamic workplace culture across a choice of awesome office locations. We offer a diverse team, flexible working arrangements, professional development, meaningful career progression and additional paid annual leave per annum.
At Janison, the right people make a big difference.
