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The Role:

The Customer Service Officer is responsible for the prompt and efficient delivery of Customer service to (ICASA) ICAS Assessments Customers by providing a high level of support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of ICASA Team and ICASA suite of products. This is a fixed term contrcat role 3 to 6 months.

Responsibilities Include:

  • Provide optimum customer service and work as an effective and efficient customer service team member
  • Respond professionally to all inquiries within the documented SLA (3 business days)
  • Ensure knowledge of ICAS Assessment products and services
  • Ensure various in-house systems, databases and records are accurately maintained
  • Ensure successful resolution of customer complaints
  • Manage competing demands in a complex environment
  • Maintain collaborative working relationships with all relevant business units in order to provide quality solutions
  • Flexibility particularly during peak processing periods
  • Ensuring Assessments Customer Service and ISO 9001-2015 Quality Management standards are achieved

About you 

  • Minimum of two years’ experience in a Contact Centre or similar role
  • Strong interpersonal, verbal and written communication skills, with attention to detail and outstanding customer service skills
  • Demonstrated ability in building and maintaining excellent relationships with internal and external customers
  • Demonstrated ability to manage varied work tasks, meet deadlines and maintain accurate records
  • Advanced skills in the use of Microsoft Office including Word, Excel and using databases.
  • Experience in using Social Media Platforms to engage and inform customers
  • Proven track record in using Customer Relationship Management Programs
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About Janison

Janison is a high-growth, ASX-listed education technology company that innovates and implements cloud-based online assessment platforms and learning management systems for corporations, governments and educators in more than 100 countries. We build close partnerships with our clients and use the latest in agile work practices to deliver solutions and projects that are transforming the way people learn.

Benefits & Culture

Join our innovative team of experts in a dynamic workplace culture across a choice of awesome office locations. We offer a diverse team, flexible working arrangements, professional development, meaningful career progression and additional paid annual leave per annum.

At Janison, the right people make a big difference.