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The Role

This is a 3 months fixed term contract role with potential extension base in our Sydney office. The Customer Service Officer is responsible for the prompt and efficient delivery of Customer service to (ICASA) ICAS Assessments Customers by providing a high level of support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of ICASA Team and ICASA suite of products.

Other duties include:

  • Provide optimum customer service and work as an effective and efficient customer service team member
  • Respond professionally to all inquiries within the documented SLA (3 business days)
  • Ensure knowledge of ICAS Assessment products and services
  • Ensure various in-house systems, databases and records are accurately maintained
  • Ensure successful resolution of customer complaints
  • Manage competing demands in a complex environment
  • Maintain collaborative working relationships with all relevant business units in order to provide quality solutions
  • Flexibility particularly during peak processing periods
  • Ensuring Assessments Customer Service and ISO 9001-2015 Quality Management standards are achieved

About you

You should have strong experience in a Contact Centre or similar role with strong interpersonal, verbal and written communication skills, with attention to detail and outstanding customer service skills

You should have the ability in building and maintaining excellent relationships with internal and external customers and ability to manage varied work tasks, meet deadlines and maintain accurate records

You should have advanced skills in the use of Microsoft Office including Word, Excel and using databases with experience in using Social Media Platforms to engage and inform customers and proven track record in using Customer Relationship Management Programs


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About Janison

Janison is a high-growth, ASX-listed education technology company that innovates and implements cloud-based online assessment platforms and learning management systems for corporations, governments and educators in more than 100 countries. We build close partnerships with our clients and use the latest in agile work practices to deliver solutions and projects that are transforming the way people learn.

Benefits & Culture

Join our innovative team of experts in a dynamic workplace culture across a choice of awesome office locations. We offer a diverse team, flexible working arrangements, professional development, meaningful career progression and additional paid annual leave per annum.

At Janison, the right people make a big difference.