The role

We are searching for 3x Customer Service Officers to join on a full time, three month contract commencing in April and June. Candidates from anywhere in Australia are welcome to apply and work either remotely and/or with access to our offices across Sydneyand Coffs Harbour.

The Customer Service Officer is responsible for the prompt and efficient delivery of Customer Service to ICAS Assessment customers and will provide a high level of customer support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of the ICAS Assessments Team and the ICAS suite of products.

Other duties include:

• provide optimum customer service and work as an effective and efficient customer service team member
• respond professionally to all inquiries within the documented SLA (3 business days)
• ensure knowledge of ICAS Assessment products and services
• ensure various in-house systems, databases and records are accurately maintained
• ensure successful resolution of customer complaints

You

The ideal candidate will have:

• a minimum of two years’ experience in a Contact Centre or similar role
• strong interpersonal, verbal and written communication skills, with attention to detail and outstanding customer service skills
• demonstrated ability in building and maintaining excellent relationships with internal and external customers
• an enthusiastic and team driven approach with the ability to deal with high-stress situations and difficult customers

If you’re not sure you qualify for the role but are interested in joining Janison, then connect with us at careers@janison.com and our P&C team will keep an eye out for future opportunities that may be of interest to you.

Next Steps
If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!